Shanghai September 2, 2021 / US News, the world’s leading consumer insight and market research institutions JD Power (Jun Di) officially released 2021 China New Car Quality Research SM (IQS), research show, More and more technological configurations are introduced into the vehicle, with the quality problems related to intelligent technology, the information and entertainment system has become the most important field of Chinese consumers complaining.
This year is J.D. Power continued to launch China’s new car quality research (IQS) in the 22nd, and J. D. Power has launched the second year of the new IQS platform in China and the United States. The study focused on the quality problems encountered by the new car owner of 2 to 6 months. The quality of the new car is expressed in an average number of questions per 100 cars. The lower the score, the less the problem, the quality The better.
Research shows that in 2021, the number of problems in the automotive traditional quality field is significantly declined, and the intersection of power assembly and body appearance is reduced by eight and four percentage points than 2020, but intelligent related Quality issues have increased significantly, of which information entertainment system has risen from 11 percentage from last year to 16%, driving assistance quality problems increase from 3 percent to 8 percentage.
This year’s research also found that the information entertainment system complained in the top of 33.4 PP100 in the nine categories, 90% of the problem is the problem of designing poor, that is, due to design defects, it is not easy to understand. And use, including too complicated control or not easy to operate.
JD Power China General Manager Cai Ming said: “With the improvement of the intelligent development of automobiles, the quality problems associated with it gradually surfaced. Compared with the problems in the field of traditional quality More quality problems of intelligent products are more experienced due to poor design. This requires car enterprises to give more emphasis on software use experience, establish a set of effective software quality management systems, better The software defined the challenge of the automobile era. “
The following is other discovery of 2021:
- Main Travel Quality for the first to lead the luxury car: 2021, mainstream car brand overall qualityThe amount problem is 209 PP100, leading the luxury car brand 7 PP100, which is also the first time since J.D. Power has carried out the quality of new cars in the Chinese market. The quality complaints in the information entertainment system and the configuration / control system / dashboard are significantly less than the luxury car, but in the appearance of the body, it is obviously behind. J. D. Power US New Car Quality Research shows that since 2016, the quality of the new car brand new car in the United States has been leading a luxury car for five consecutive years.
- The quality of new energy vehicles intelligent is better than traditional energy vehicles: in the quality of traditional energy vehicles and new energy vehicles, the driving experience of traditional energy vehicles and the quality of the body appearance is better than new. Energy cars, but the quality of driving assistance and information entertainment system is behind new energy vehicles.
- Self-brand image is fully improved: the gap between independent brands and international brands is reduced from 10 PP100 in 2020 to 5 PP100 in 2021. Compared with 2020, the independent brand has progress in all brand image elements, especially in both reputation and environmental protection, and the highest improvement amplitude, each rising ten percentage points.
- The power socket / USB interface is too slow to become the primary problem of consumers complaining: 2021, the power socket / USB interface is too slow (8 PP100) more than the car inner odor (7.8 PP100) and the fetus Excessive noise (7.5 PP100), becoming the most problem of consumers complaining in 2021. Since J. D. Power has first proposed the odor in the car in 2015, the quality problem has been greatly improved in the industry level.
The highest ranking brand and model
Porsche (199 PP100) won the first place in the quality of the luxury car brand new car. Audi (207 P100) and Volvo (208 PP100) are collected in the second and third places of luxury car brands.
Guangqi Honda (184 PP100) The quality of new car markets in the mainstream car market. Guangqi Phi-grade Jeep (193 PP100) ranked second, Changan Ford (195 PP100) ranked third.
Changan Auto (202 PP100) Get the quality of China’s autonomous brand new car quality first, Chery (204 PP100) and packets (205 PP100) ranked autonomous brands second and third.
The model level, a total of 12 brands of 17 models have taken 17 segment market awards in the Quality Research in China in 2021.
Buick brand gets the model level award is Angola GX, Angkean, and New GL8.
The Audi brand gets the model level of the model is Audi A3 and Audi Q5L.
Guangqi Honda brand obtained Honda Fit and Honda Accord at the model level award.
- Geely brand gets the model level award is Geely Boyi and Geely Vision X3.
- New Car Quality Research (IQS) is one of J.D. Power in the global and China’s flagship industry joint research. This study will clearly divide the quality of new cars into two categories: poor design and fault / unable to operate. Specific diagnostic problems include 9 categories (body appearance, body interface, driving experience, configuration / control / dashboard, information entertainment system, air conditioning, seat, power assembly, and driving assistance). J. D. Power another study – China’s new energy car new car quality research (NEV-IQS) evaluation is the feedback from the new energy vehicle owner’s quality of its new car.
Wuling brand gets the model level award is macro PLUS and macro light S3.
Other models with respective market awards have BMW X2, Cadillac CT6, modern seventh generation of Elantra, leader 05, Mercedes-Benz S-class, Volkswagen Santana.
2021 China New Car Quality Research (IQS) is based on the real feedback from 34,158 owners car purchase between June 20020 to March 2021. The study covered 58 brands of 264 models, and data collection was conducted in 70 China’s main cities from December 20020 to May 2021.
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2021 China New Car Quality Research (IQS) Deluxe Car Brand
China New Car Quality Research (IQS) Main Train Brand Rank 
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China New Car Quality Research (IQS) independent brand ranking
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2021 China New Car Quality Research (IQS) SUV MPV Model Rank