[ Chexun Wang reported ] November 7, 2019, co-sponsored by the car and driver service media and Sohu car, sponsored ldquo; 2019 (Fourteenth) China’s auto service Golden Wrench Award rdquo; awards ceremony was held in Beijing Quintiles Jiarui cultural center. Each association leaders, industry experts, representatives of well-known car prices, 4S shop representatives, representatives of sheet metal technicians and authority of the media more than 200 people attended the awards ceremony and witnessed this.
ldquo; 2019 China’s auto service Golden Wrench Award rdquo; the ceremony site
ldquo; China’s auto service Golden Wrench Award rdquo ;, is the spearheaded and hosted by the media and local agencies, the depth of focus and evaluate the professional assessment services, domestic passenger car brand and value-added services, mainly for car prices service system, service quality, expertise, innovation, customer satisfaction and word of mouth and other aspects of the comprehensive review.
ldquo; Golden Wrench Award rdquo; since 2006 it has been successfully held for 14 sessions. After 14 years of accumulation, the contest has evolved into the industry’s influential car service value communications platform, each list reflects the mainstream of the Chinese automotive service and an outstanding example of the current year.
fourteen years, ldquo; Golden Wrench Award rdquo; follow the development of changes in automotive service industry, witnessed a car prices service concept, service processes and services continue to improve and upgrade the brand. Meanwhile, ldquo; Golden Wrench Award rdquo; depth coverage of the brand by service, selection of gold held wrench elite service personnel, as well as to carry out the service experience wrench gold shop and other initiatives, public awareness distance services brand value. Each session of the release of the list, will continue to guide the public attention and the importance of the core strengths of brand services, it can be said ldquo; China’s auto service Golden Wrench Award rdquo; witness the situation changes and the pattern of Chinese automotive service industry for fourteen years to change .
car maintenance and driving the media, President Hu Bo speech
Sohu car division deputy editor Zhang Li Yue speech
ldquo; 2019 China’s auto service Golden Wrench Award rdquo; in March 2019 was officially launched, after the candidate brand collection, owners of online voting, produce short-listed brands, media and industry experts voted, according to the owners after the vote, and media expert judges voted on the finalists brand into consideration by the Organizing committee and finalized the award-winning brand, faithfully reflects the user selection results , review comments and media industry experts.
ldquo; 2019 China’s auto service Golden Wrench Award rdquo; eventually set up three groups, namely: own brand, a joint venture brands, luxury brands. According to the selection criteria and the results of its own brand group produced a total of seven sub-award-winning brands; joint brand group produced a total of eight sub-award-winning brands; luxury brand group produced three sub-award-winning brands.
2019 China auto service Golden Wrench Award winners and the organizers, invited guests posed
2019 China auto service Golden Wrench Award list [123 ]
(in the above order in no particular order)
China Automotive Industry consulting Committee director, former director of Beijing Automotive Industry holding Co. Anqing Heng long speech
this ceremony, we were honored to director of the China Automotive Industry consulting Committee, former chairman of Beijing Automotive Industry holding Co., Ltd. Anqing Heng as special guests of honor.
Message Anqing Heng Director, said: ldquo; lsquo; Golden Wrench Award rsquo; as the only domestic professional media by the two powerful alliances, domestic car prices after-sales service system for comprehensive evaluation of important selection, after 14 years of history, for the healthy development of Chinese automotive service industry has played an important and positive role in promoting. The winners of each award, can be regarded as a model for the industry. Award is an honor, but also a responsibility and mission, I hope that joint efforts to promoteThe sustainable development of Chinese automotive service industry! Also wish lsquo; Golden Wrench Award rsquo; future further down the road wide! rdquo;
2019 Nian, ldquo; China’s auto service Golden Wrench Award rdquo; to usher in the 14th year, organizers introduced a series of innovative activities, including ldquo; 3bull; 15rdquo; integrity services joint car prices announcement, the new car will enjoy, series of thematic digital services evaluation, 2019 Top ten Golden wrench ldquo; Seiko craftsman rdquo; elite selection of sheet metal technician, car prices digital services research reports and service experience wrench 2019 gold shops and other activities.
ldquo; 3middot; 15rdquo; car prices integrity services joint statement on behalf of companies, associations and organizers photo
in this year’s ldquo; 3middot; 15rdquo; World consumer Rights day eve, organizers United Nations 24 well-known brand car prices in 32 joint statement released integrity service, and invited industry associations and the media witnessed, industry-wide initiative to sound and consumers, both to express car prices in the future the service process has always been adhering ldquo; customer first rdquo; attitude and determination: as always, to provide users with reliable integrity, intention to create a more pleasant life for car owners, to create a Chinese automotive aftermarket industry, health, integrity, pleasant environment for consumption; but also to allow consumers in the future course of the car, more at ease, happy to enjoy high-quality professional services. In short, aims ldquo; shaping the integrity of service, a shared experience Moods rdquo ;.
2019 Top Ten Golden Wrench ldquo; Seiko craftsman rdquo; sheet metal technicians and elite guests of honor photo
2019 Top Ten Golden Wrench ldquo; Seiko craftsman rdquo; sheet metal technicians, elite winners
(in the above order in no particular order)
dealer system development, as well as hostingFang continuing areas of concern. Following the success of 2017, the national elite technician named 2018 service advisor award, this year the organizers sheet metal technician into the selection system for dealer service positions in, and planned to carry out the selection. National 60 outstanding the sheet metal technicians, a total of 13 award-winning brands participate in the selection, after primaries they recommend, online voting, online questionnaires, many areas of the sheet metal industry real operation, expert review and a final jury, etc., layers selection, stringent tests, the final top ten elite come to the fore, won ldquo; 2019 National Top ten gold wrench lsquo; Seiko craftsman rsquo; elite sheet metal technician rdquo; title!
2019 Golden Wrench service experience store representatives and guests of honor photo
In 2019 ldquo; Golden Wrench service experience shop rdquo; activities, total, including brands, luxury brands and joint venture brands, including 16 award-winning brand 518 dealers get ldquo; Golden wrench service experience shop rdquo; honorary title, 153 cities throughout the country. Outstanding dealer service tireless spirit to get to the bottom, making them in terms of level of service, quality of service, expertise, customer satisfaction, etc. are outstanding, their real actions, to allow more users to experience top-level representatives of industry ldquo; Golden wrench service rdquo ;. ldquo; Golden Wrench service experience shop rdquo; given the title of their hard work is the best affirmation and recognition, they will become the new ldquo Chinese automotive service field; Golden wrench service rdquo; spokesperson!
car prices digital service report release site
In addition, the organizers also released a live ldquo; 2019 car prices digital service report rdquo ;. With the increasingly younger consumer groups, consumer demand is also to digital, diversity, experience and other heavy development direction, therefore, car prices have digital distribution services, use of Internet technology to enhance service levels. Digital service experience to understand the situation when the majority of owners are doing maintenance to the car, the organizers wereA wide range of research activities. Overall report is divided into four parts: maintenance procedures at the owners of digital service experience survey, micro-letter eco-car prices layout evaluation, APP aftermarket car prices functional experience evaluation, line of digital services evaluation.
result
overall report shows: Most of the current owners of digital services 4S system is satisfactory. Most owners accesible dimension to maintain the habit of booking in advance, but the use of online digital means of awareness also needs to be strengthened. Most OEMs official micro-compact layout, APP other online digital platforms, and provide a variety of services, the results of this evaluation and digital services results coincide series of case studies, but in car prices leading digital platform, online and offline under the terms of combined service, etc., there is still much room for improvement.
The following are “2019 car prices micro-channel ecological layout evaluation” and “2019 car prices APP sale functional experience evaluation” of the two ranking results:
[ 123]
