Recently, Wei to take the owner to change a tire 140,000 news, become a social hot spot. According to the video display: Zhengzhou Wei Cheng at 4S shop owners to change the left front wheel of a vehicle, maintenance costs are as high as 146,000 yuan. However, she found, 4S shop for all car tires wheels, air-conditioning refrigerant, suspension control assembly so the new ones, there are other maintenance projects. In this regard, Mr Cheng said he knew nothing.
The results of this incident is very good. That’s Wei Qin Lihong president on the matter to the car also had to respond: economic losses reveal all the details of Mr Cheng. Cheng eventually just spent very little maintenance costs, just drive away.
Although the matter has been satisfactorily resolved, but how to avoid similar things happening again, is more important. Therefore, we have this whole story, re-sort again.
reflects the owner in September last year, the left front wheel drive crashed, the other three wheels is no problem. But after the accident, the owner did not call the insurance company, but that car is not damaged. So the next day contacted the manufacturer to Wei, Wei to introduce the sale to cooperate, that is, Zhengzhou Orser Audi 4S stores. The final result of the maintenance costs of up to 146,000 yuan, the owner offing. After out of this thing, the owner of numerous experiences of finding the two companies to communicate, were unsuccessful. So the owners to reflect the Zhengzhou market supervision department, reported that the two companies suspected of excessive maintenance, obtain premium, the final fermentation things.
[1] is not the first time to call an accident insurance company, a prior owner err
from this incident, it is easy to see, the owner after the incident is not the first time the insurance company, there is no contact Wei to the car. The next day is linked.
We all know that when buying a car for the first time to buy insurance, even if the insurance is not in force, it is recommended not to drive on the road. Shows the importance of insurance is very large. In fact, but all related to the larger accident, as the first time the owner must call the police, or call the insurance company. Insurance companies are usually 24 hours, will be the first time even then laterInter reach the scene of the accident. And if your car battery is no electricity, then the insurance companies will be free to take power.
Therefore Wei to the owner, after an accident is not the first time to call the insurance company, it is the owner of the earlier mistakes. Later, the insurance company refused to claim is legitimate.
[2] Wei to car “worry-free service plan” not well implemented, it is secondary liability
Wei to the car is always a good service for their own core competencies, but in this incident, Wei gave the owners to bring no small trouble, to bear the times to responsibility. In fact, Wei to have a good worry-free service plans. In simple terms the consumer to spend 14,800 / year, currently includes six equity, which are a key maintenance, free maintenance, free maintenance, three insurance, free scooter and enhanced traffic services.
and free maintenance on clear, any loss of users in the package period, the occurrence of a vehicle can be performed by Wei free repairs. Provided that the terms of Wei to confirm the user is not responsible for maintenance of the vehicle can be responsible for Wei.
in the event the owner is the owner of worry-free service plans, so Wei to the owners under the premise of not clearly illegal, resulting in economic losses reveal all the details. Wei to be resolved by the loss and authorized repair stations, so be borne by the user it is wrong.
Finally, the official response from Wei to car given, contain the following:
[ 123] 1. maintenance projects and maintenance costs are reasonable, excessive maintenance and false pricing does not exist.
2. Maintenance costs 140,000, is not just a problem rims, vehicle chassis but has damage needs to be repaired, and the owner should require maintenance.
3. Worry-free service plans, claims process also requires on-site surveying and traffic police will be responsible, we need to note.
4. Insurance companies and customers see-saw process, as worry-free service provider, Wei to serve the team not properly handled, Resulting in the event of fermentation.
[3] repairer new power company, is the most difficult sale
New repairer forces the company compared to traditional 4S shop, the sale is the most difficult part. In general 4S shop can provide the most formal, most secure and after-sales service to consumers. Manufacturers can give 4S shop more constraints, if wrong, consumer rights protection is also more convenient.
The repairer of the new forces are currently the vast majority of online direct marketing, sale and cooperation can only be entrusted to third parties, then the sale of proficiency is very strong. Coupled with the new power company car repairer, the current sales is not large, so causing the repair costs are higher. The new energy automotive batteries vast majority of the chassis, and sometimes difficult to observe after the bump consumers, consumers think there is no big problem, in fact, the problem is more serious. And the accident, Wei ES8 still can not be welded aluminum body. So many reasons combine to let this service has become a “high price maintenance.”
Therefore, under normal circumstances, the new forces repairer’s vehicle maintenance costs more expensive is normal. The manufacturers have also introduced many services, consumers need to spend money to provide better after-sales maintenance and repair.
back to the event itself, I think the owners and vendors are wrong, the owner of error is not the first time to call the insurance company, the wrong vendor that during the execution of the “service worry-free” It is not well executed.