(2019 11 February 20 , Beijing ) recently “Star Yao Zhiyuan sincere ingenuity” Dongfeng 2019 Infiniti sales technical skill Classic National finals perfect ending in Beijing. 12 candidates from the elite four big areas, in practical operation style show with two aspects of the master contest of strength, and ultimately from the North District, Beijing Furui Wang dealership Party won the national championship.
This year is the 30th anniversary of the establishment of the Infiniti brand. Infiniti this as an important opportunity, in many aspects of products, brands, services and other continuous efforts in the whole value chain show a new atmosphere and improve customer value and achieve long-term development.
Mr. Mao Limin, general manager of Dongfeng Motor Co., Ltd. Infiniti, said: “Infiniti attaches great importance to customer value, quality and service as a vital lifeline, continue to bring quality products and ultimate services. we will be the 30th anniversary of the brand as a new starting point, through more high-value color, talented products and more respected attentive service and create more value for users, consumers hand in hand in driving and life on the road to create infinite possibilities.
master strength interpretation of the birth of the hatchet potential
China Dongfeng Infiniti service skills competition is designed to planning the whole network system training, improve after-sales operational capacity, in recognition of outstanding elite art, culture Infiniti service industry brand star, enhance service capabilities as a whole after-sales staff, the interpretation of Infiniti “clear all the potential of” brand advocates.
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Infiniti constantly improve the service system, train a batch of professionals, for the owners to bring the temperature and efficient after-sales service experience By Classic form, Infiniti only trained master service sector, but also so that they feel Infiniti “clear all potential” brand proposition, continue to make breakthroughs, progress, better and more professional service to users, improve the user experience and satisfaction. [ 123]
Pledge interpretation of the temperature of the luxury experience
uphold the concept of customer service “To the delight Sheng, perfect experience”, Infiniti from the value, quality, emergency time and transparent commitment in five areas, committed to providing high-quality service experience.
Infiniti done a lot of efforts to enhance customer satisfaction and service experience, has won the praise of consumers. Infiniti has developed industry-leading training in strategic planning, the establishment of a competitive team of teachers, creating advanced training to cover after-sale technical and non-technical services, providing high-quality training courses for sales staff. Meanwhile, after-sales service skills competition held on a regular basis, to help employees improve the professional level, to provide quality services.
focused customer value brand 30 years to fully develop their new
Meteorology for 30 years, Infiniti continues to refresh people for luxury car brand awareness and customer service. This year, Infiniti show innovation in marketing, customer service, product, etc. to create a new atmosphere, to explore more possible user experience and service model to enhance customer value.
opened in Shenzhen Infiniti brand museum experience, it is the new Infiniti exploration in the field of user experience and service. Infiniti focused customer value, to form a new brand experience, leading users to experience a new atmosphere of quality and luxury of the 30th anniversary of the brand Infiniti.
In addition, Infiniti continue to strengthen product strength, to build a sound, reasonable product matrix, deepening the “Made in China, for China” localization strategy to promote electric layout; continue to improve the system power, and distribution providers to build relationships “community of destiny” for the owners to provide exclusive privileges and services to enhance customer value.
