Reuters Shaanxi car (For details, see a preliminary report Biyaditang hybrid car owners driving on the way several times a sudden power: who will guarantee my safety Biyaditang hybrid driving on the way a sudden power failure (two ): the car has no problem embarrassing you detect problems):? August 7 Haugh driving Biyaditang hybrid version of a sudden power failure occurs repeatedly, the same day the vehicle was towed to the 4S shop. During the week, the Austrian 4S shop sale manager of several phone calls to the owner, the owner said the problems encountered does not appear, conduct a comprehensive inspection of the vehicle, the vehicle is no problem, you can rest assured you drove away. For the owners do not accept this argument, insisting that BYD manufacturers of professional and technical vehicles for testing.
16, 2009, Austrian 4S shop sale manager again call the owner, he told the manufacturers involved in the technology to store and vehicle inspection, driving on the way the case of sudden power failure occurs again, tested and post-repair factory expertise and ultimately a problem is detected that the vehicle left front door window control button the water, causing the vehicle off.
However, in small series follows the lawyer to shop owners to learn more, dramatic scene appeared, in addition to technology manufacturers BYD two other people involved in vehicle detection vary, plus the store before BYD after-sales manager, he has repeatedly said that the vehicle is not the problem, but eventually a problem is detected, the owner of Mr. Fok questioned, scared for the test results.
[Biyaditang hybrid version of the latest follow-up with the way a sudden power]
After nearly a month of Biyaditang hybrid version with the way a sudden power failure event, usher in a new follow-up.
According to the owner Mr Fok said: store staff to put forward his new solutions, ie, the vehicle replacement, store estimated price of 60,000 yuan, 20,000 yuan outgoing car decoration. Subsequently, Mr. Fok in the market to do consulting, vehicle replacement estimated price of about 80,000 yuan, whether from in-store post budget vehicle, the car or the latter is concerned, for in-store solutions Haugh not accept. Driving on the way to a sudden power outage event left him a huge psychological shadow, post-processing dragging its feet, causing him to not believe this brand.
August 31, and Xiao Bian X newspaper reporter once again to the Austrian BYD 4S shopWhen the solution of the owners said, when it comes to telephone interview after the reporter has not received a reply manufacturer BYD, BYD Austrian 4S Manager said: We report the car manufacturers to the X Forum director said that. It is understood that X reported late last year, it has already removed the auto sector. Told reporters when asked whether the subsequent repairs to the vehicle owners, Manager said: We know the owners to replace their vehicles parts problems, if the owner does not agree, we can then switch back to the previous parts, Xiao Bian learned from the owner that the shop is after directly notify owners of replacement parts can take the car, the vehicle is repaired. As under the old replacement parts, the owner has not seen.
When asked about vehicle safety issues, Austrian BYD 4S Manager He said: this car it safe, you have the final say is not, nor is it for me to say, is to be determined by a third party appraisal department. When asked if there is not requesting the authorities to identify, Manager said: no. Obviously, this car do not want to identify safety issues by third-party appraisal department! “
the owner Mr Fok said:” Things developed to the point where I found as vulnerable, too hard! “
a: 8 7 – August 14, Austrian-4S BYD said the car several times to monitor, power outage does not appear, the car is no problem, you can rest assured gone
two:! August 15 shop owners urged manufacturers to participate in technical maintenance, the owner-out in less than three hours, in-store technology and BYD factory technical test of a vehicle driving on the way does have suddenly broken electrical phenomena
three: August 16, Austrian 4S shop owners call the after-sales Manager He said: the problem has been found for the left front door window control button the water, causing the vehicle off, has been repaired, be gone
. IV: August 18, owners of small series with the client to lawyer Wang Dao pass 4S shop, 4S shop Aotong two staff members involved in the test, for the 15th day of the test described rhetoric varies, so that owners already with suspicion even more doubt on the plus suspect
five: August 28, the owner told Xiao Bian, store with him to discuss the replacement vehicle, bicycle shop given valuation 60,000 yuan, it is understood that the car valued at 80,000 yuan on the market
VI: August 31, newspaper reporter came to the small series and X Austrian 4S shop, AustriaManager He said through 4S shop sale, the car can not now safe to say, the current car has been placed in the store.
back over the events development: first kept, categorically said that the vehicle is no problem.
In the case repeatedly asked manufacturers to detect, less than 12 hours a vehicle problem is detected, then the last vehicle replacement, the owner did not feel real city BYD and problem-solving attitude.
Tracy: Haugh received a complaint from the phone, to nearly a month of post-processing time and see the rights of the owner difficult. And the customer service is God’s attitude authorized shop in BYD did not experience.
As of press time, the owner of the car is still parked in the Austrian 4S shops Repairs workshop. Think of Austrian 4S store Manager He said, this car can not now safe to say that before the store several phone calls to inform vehicle owners no problem, you can rest assured open, what is it based on? A push trouble you? This is a matter of personal safety ah!
In the past month, the owners of small series many times to talk, he just wanted a statement, it may not ultimately get. Let him trust from a particular BYD become a fan now and then people do not believe BYD Auto, which is a loss of BYD brand.
standing on the perspective of the owners of hundreds of thousands of BYD, BYD hopes in the face of the owners of the problem, can come up with the most sincere, efficient and effective solutions to the people for the people!