the national highway network toll officially opened the new system, but many people said to use ETC is not so smooth, such as multiple deductions, deductions multi-pen, car go the same way with different fees. Now finishing some frequently asked questions, respond to car owners.
-1- Q: Why ETC out of the station, cash payment, ETC will be charged twice? A: Since provincial boundary national highway toll station canceled, national road network toll system has just switched , there is some toll stations system instability, caused when part of the user ETC lane at the toll station mixing station, not the speedy passage in accordance with the ETC mode, the need to manually operate traffic charges, leading to charged twice. if encountered such a case, the registration verification process can be at the toll station site, or by a customer service hotline 12122 hotline and provisional application 24 refund.
-2- Q: Why do you feel after provincial boundaries cancel toll station ETC toll rise in price? A: the charging mode change. The original is in accordance with ldquo; rdquo ;, the shortest route charges and the new Toll System according to ldquo; multi-channel pay more rdquo; principle is based on vehicular traffic ldquo; the actual path rdquo; for accurate billing, Further charges generated rounding rules change, primarily to the original rounding ldquo; 0, 5- rdquo;, adjusted: ETC vehicle rounding to ldquo; rdquo ;, division rounded to the manual toll collection vehicle ldquo; yuan rdquo ;. on the ETC toll prices Tucao mainly from truck drivers, there need to explain: the original weight charges changed (model) charge by the number of axles, major cost increases derived from idling vehicles still cargo in accordance with the standard. In this regard the Ministry of Transport stressed that this is because according to the number (model) axle weight fees charged by the post-adjustment, resulting in no area of some no-load vehicles and cargo feesDo not naturally feel high fees.
-3- Q: Why some way get a lot of chargeback notification bar? A: is the article mentioned, the reasons accounting segment, down a road may the path splits into many tiny pen fee, a fee for each notification separately. But the total amount of deductions in principle equal the real cost deduction, deductions will not be repeated. Under the new pricing model, vehicle province’s highway toll charges approved standard requires segmentation, specifically fees charged each adjacent site. Billing segment, is adjacent to the highway interchange in accordance with, entry / exit toll station is divided into a separate charge interval, the toll section calculates the amount of charges charge mode. ETC range settings on each toll gantry, responsible for fees that range; require billing ramp mileage, the entry / exit toll station on Behalf of charge.
-4- Q: Why the same road, the same car, different fees will be deducted? A: This is currently the most likely reason is that: the mast not successful identification tag portion of the vehicle information, leading to billing, deductions fail, resulting in the same car, the same path, the same vehicle toll payment method is not the same situation. of the toll fees to have questioned the driver can verify the registration process at the toll station site, or may be by 12122 customer service hotline as well as 24 temporary registration inquiry hotline. For unidentified vehicle information, less transportation costs of the line, after a late inspection to verify the income will make up part of the tolls.
-5- Q: why I did not go out ETC also received a chargeback notification? A: Some owners reflect, the New Year did not go out but received deductions notice, this is changing with the system, changes related to billing model. The segmented charging ETC chargeback process: After the vehicle gantry generated Cost are uploaded segment Center , center section uploaded to the provincial clearing platform joint electricity service settlement, after sending the settlement result to [ 123] Bank ,
bank bill will be charged back to the owner.
provinces’ charges will continue to be uploaded to the Ministry of Transport settlement, the process will be longer.
owners have said his No. January 13 to go high-speed, No. 10 February chargeback notification has not come yet, is there.
When faced deduction on SMS sudden, may wish to organize themselves within the recent month at high speeds, and check if the details, if different, the settlement call center hotline 12122 customer service hotline and 24 temporary hotline apply for a refund.
-6-
Q: Why the highway does not show the amount of deductions?
A: Ministry of Transport Response: According to the new policy ETC toll highway is segmented deductions , already elapsed deductions on high-speed gantry, exports do not show a normal situation.
after the abolition of provincial boundaries toll station to achieve the precise segmentation charges, the distance between the two actual mileage numbers are not toll station, take the number of road that is how much money to pay.
-7-Q: Why the exit toll is displayed as 0?
A: Here explain to you about the use of high-speed travel ETCWhen the vehicle passes through the ETC gantry will automatically count, chargeback, high speed ETC lane exit ramp will only show the cost. Therefore outlet ldquo; fare is displayed 0rdquo; main
Case 3 :
1. User ETC cards, and the card amount is 0, the reservoir according to the driveway ETC 0 yuan Kaka face value deduction, the deduction only display the card face ETC card chargeback amount, so the cost is shown as $ 0, times when the actual charges will be passed back-office systems, deducted directly from the user’s account to bind background, need user to pay the issuer;
2, ETC vehicle turns left the high-speed approach roads charge period, the display is $ 0;
A: The Ministry of Transportation requirements, in order to simplify the charging process segment, to further reduce the owner pass cost, provinces exchange hub canceled (i.e., the highway crossing at different positions, and each direction of the ramp formed by the interchange Interchange) ramp billing, reducing the total charge mileage 84 km.
The line of hub interoperability with different vehicle toll highway mileage will be reduced, the charge amount will be reduced accordingly. This is the simultaneous implementation of a unified national accounting rules, the province will appear toll ldquo; rise and fall rdquo ;.
-9-
Q: buckle abnormal vehicle provinces fees where should refund?
A: provinces abnormal deductions vehicle traffic, can exit toll station registration verification processing; or call the hotline 12122 customer service hotline settlement center and 24 temporary hotline apply for a refund.
-10-
Q: ETC when the vehicle was intercepted by ETC toll lane?
A: ETC toll highway vehicle travel lane is intercepted respectively from the entry toll reason, exit toll two stations description:
entry toll intercepted:
1.OBU be disassembled.
within 2.OBU no card or card is not plugged.
3.OBU ETC card or recovered state blacklist or blacklist.
4.OBU ETC card and inconsistent.
5. Gift card balance is $ 0.
6.ETC truck weighing no overrun or weighing information.
7. two guest a dangerous vehicle is not permitted into the high-speed driving time. (Usually 2:00 to 5:00) is intercepted
exit toll:
1.OBU be disassembled.
within 2.OBU no card or card is not plugged.
3. No entry information.
The main solutions: the OBU is detached, OBU is inconsistent with the ETC card: the issuer to the user needs (i.e. ETC handling unit) according to a predetermined processing according to the actual situation. state Blacklist: likely to be run by the owners of ETC overdraft, report the loss, cancellation. For example, the user is not timely repayment (charge card debt), the bank failed charge, etc., will be included in the blacklist status, this case contact the issuer or bank run by processing solutions. recovered Blacklist: blacklist is recovered vehicles have to pay to escape, refused to pay, less transportation costs line behavior, was included in the blacklist system recovered, this case can at the nearest charging station processing solutions. No inlet truck weighing information: detecting vehicles to turn again at the inlet of the weighing, without the overrun to use a high speed into the ETC.
